Legal
SMS Terms & Conditions
Effective August 11, 2026
Program description
Ascend Technologies sends text (SMS) messages to customers and prospective customers who have opted in. Messages relate to consultation and appointment scheduling, service and support updates, ticket status, maintenance notifications, and replies to inquiries you initiate. We do not send unsolicited marketing texts.
How to opt in
- Check the SMS consent box on our contact form and provide your mobile number.
- Provide written consent to an Ascend Technologies representative during onboarding.
- Text us first from your mobile number in response to a service request.
Consent to receive text messages is not a condition of purchasing any goods or services.
Message frequency
Message frequency varies based on your activity and the services you use. You may receive messages when you request a consultation, when a support ticket changes status, or when scheduled work affects your environment.
Message and data rates
Message and data rates may apply. Your mobile carrier's standard rates apply to all messages sent and received. Carriers are not liable for delayed or undelivered messages.
Opting out — STOP
You can cancel at any time by replying STOP to any message. After you send STOP, we will send one confirmation message and will not send further texts unless you opt in again. You may also opt out by emailing info@ascendyourtech.com or calling (863) 320-1801.
Getting help — HELP
Reply HELP to any message for assistance, or contact us at (863) 320-1801 during business hours (Monday – Friday, 8:00 AM – 5:00 PM ET).
Supported carriers
Major U.S. carriers are supported, including AT&T, Verizon Wireless, T-Mobile, Sprint, U.S. Cellular, Boost, Cricket, MetroPCS, and others. Carriers are not liable for delayed or undelivered messages.
Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as messaging delivery providers, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. See our Privacy Policy for details.
Eligibility
You must be 18 or older and the account holder or authorized user of the mobile number you provide. Notify us immediately if your mobile number changes or is reassigned.